Customer Care & Policies

 

PRivacy policy

We will only use your shipping and billing address, and contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

 

payment

Alice & Mae Bridal, LLC. accepts major credit cards such as Visa, Mastercard, American Express, and Discover.  We also accept payments via Apple Pay and PayPal.

 

handmade items

Each piece is made individually by hand, which by nature means that each piece will be unique to itself. Slight differences in item to item may occur, however your item will always reflect the original image very closely.

 

custom DESIGN ORDERS

We are happy to offer our design services to brides worldwide through online communication.  Please read through our custom design page for more information and fill out our custom design questionnaire at the bottom of the page if you would like a custom piece made for you.

 

veil care instructions

Once your veil has arrived, remove the veil from packaging and hang or drape the piece to release wrinkles naturally. If stubborn wrinkles remain prior to your wedding day, lightly steam or iron on lowest setting to release any remaining wrinkles. The veiling is extremely delicate and too much heat will irreparably damage the fabric. Test iron heat or steamer on the least noticeable area to ensure the settings are desirable.

 

collaborations

We love collaborating with other vendors and creatives.  If interested in collaborating on an editorial shoot, styled shoot, or other creative projects please contact us and include information describing the nature of the project, location, and dates.  

 

wholesale

Alice & Mae is currently accepting wholesale orders from retailers.  Please contact us for further information regarding wholesale and access to our line sheet.

 

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